Return Policy

If you encounter a problem with your order, contact customer service within 72 hours of receipt. All returns must be pre-approved and the return authorization number must be written clearly on the box/package. Returns without an authorization code will not be accepted. Returns must be received within 14 days of the date your authorization code is issued (23 days allowed if overseas). There will be a 20% restocking fee and the original shipping and handling charges are not refundable unless product is defective. Creases or wrinkles in the silk are normally the result of packaging, often unavoidable, and not considered defects.  This can be easily taken care of with an iron on silk setting.  Products must be in the original packaging and in the same condition as when shipped. Please send all returns by trackable means and properly packed. We encourage you to send all returns via insured mail  we cannot be held responsible for returns lost or damaged in the mail. We cannot accept packages postage due or COD.

Returns, exchanges, and refunds for custom  orders are not allowed.

For approved returns, please ship your items to:
Cam Creations
Attention: Returns Department
1299 S. Main St C160
Yreka, CA 96097

Certainly! Samples are sold through our retail site.

There is a $50.00 minimum order for all wholesale orders. No exceptions. You can visit our retail website, where there is no minimum purchase.

Everything listed on our site is the full retail price because discounts are exclusive to our wholesale members only. In order to recieve a wholesale discount, you must create a wholesale account and be logged in. Only then, are the discounts visible for you in your shopping cart.

Yes! we ship orders Worldwide.

We accept payment by credit card and Paypal. Another option for payment of international orders is wire transfer. If you would like to pay by this methoud, please contact us to arrange.  If paying by Paypal or credit card, you may pay directly through our shopping cart service.

Yes, we offer a page to make useful conversions for you!

Rest assured, we do not disclose buyers or registrar information to third parties, nor do we provide information for mailing lists or take part in promotions for any other organization. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We accept credit cards: Visa, Mater Card, Discover, American Express and Paypal through Mal's E-Commerce and Authorizenet, a secure payment system. All credit card numbers are processed on their secure site, encrypted when the order is placed, this information is encrypted using the latest 40 or 128-bit Secure Socket Layer (SSL) technology. They are not held in clear text on any web site. We also now accept Google checkout if you prefer this for payment.

Yes, please call (888) 618-7604 or fax (888) 618-7604. Monday to Friday 10.00 A.M. to 4.00 P.M. Pacific time. Please note: This is mainly a message line, and a customer service rep will likely need to return your call. In order to give you the best prices and fastest service, we spend more time getting your orders processed and less sitting at a desk!

Yes, you may also print out your shopping cart contents and send your order in this way with payment. Shipping fees MUST be included in the total amount of the check or money order. Our shopping cart will calculate the shipping costs for you after you select your preferred shipping method, and provide you with a grand total. If there is a problem, feel free to contact us. mail your personal check or money order directly to our sales address:

Cam Creations
1299 S. Main St. Ste C-160 Yreka, CA 96097

Orders usually ships in 1-3 days, depending on product availability. This means that it will take approximately 3-7 days for the product to arrive at your door if you have chosen Priority mail shipping, and 4-10 days if you have chosen Economy/ first class shipping. If you have chosen Priority Mail, your order is set as High Priority and shipped out the next business day.

You may also view the status of your order online.

There are several reasons for this. Chinese silk is generally not as good a quality as Japanese silk. Not because of inferiority in silk worms, but rather because of the methods of handling, inconsistency, and because standards have not been insisted upon by the Chinese government. By contrast, Japanese silk production has increased in quality and reputation over the years. The government has carefully promoted the industry, insisting on honesty, consistency and on scientific care in handling the fibre. That is not to say that chinese silk is not a good product, some of the finest silk in the world comes from China, but Japanese silk ribbon is generally a better product. A second reason for the huge difference in price is the comparison of the value of the japanese yen to the US dollar. The third and final is the fact that there is only one major silk mills in Japan that produces the this silk ribbon your are familiar with packaged and sold under the brand names YLI and United Ribbons. One company has exclusive import/export rights to the product in North America, which in turn eliminates the possibility of any other companies importing the ribbon, thus eliminating room for price negotiation. It is also important to note that some sellers, particularly on auction sites sell Chinese ribbon and ribbon products marketed as being Japanese ribbon. If you are purchasing silk ribbon that is marketed as Japanese ribbon, but the price is considerably lower than what you expect, this is a red flag that it probably is not.

At the time of this writing, we do not have a printed catalog available.

Please call your bank. Most likely your account is blocked for foreign transactions.

This is really a matter of personal preference. Japanese silk ribbon has some very loyal users who will use nothing else, and by contrast Chinese silk ribbon has it's own loyal users who feel it is much more affordable and suits their needs and budget perfectly well. Our personal opinion is that Chinese ribbon is very well suited for our projects and a good product and value for the price. We do not see allot of difference ourselves between the appearance and workability between two until you start working with the wider ribbons, 13mm and 32mm especially, and to a smaller degree 7mm. The two wider sizes, 13mm and 32mm in the Chinese ribbon also seem to have some type of softener added that makes dying slightly more difficult thank the Japanese. In conclusion, whether or not you should spend the extra cost on Japanese ribbon for your project is a matter of personal choice and if you are not sure, try purchasing a small amount (say one yard) of each from our natural white silk ribbon page, and make your decision based on comparing the two in hand.

Yes, rest assured that if we advertise a product as silk, it really is silk. Occasionally we carry products that are silk blends and we always specify that content. We have been importing silk from china for 12 years now and many of the silk products we carry are made by the same companies that make our silk ribbon. Silk has become a loosely used term over the years and products are sometimes referred to as being silk when they actually are polyester or some other fibre. This is not to say that dishonesty is necessarily involved, but in many cases is simply unintentional Ignorance This is especially prevalent on auction sites, so once again ask questions to be sure you are getting what you are paying for.

No, it is easy and fun to dye your own silk ribbon! Silk accepts dye more readily and beautifully than any other natural fibre. It is not allot different than dying easter eggs. Helpful items include a microwave or stove to heat the water, small glass bowls to hold they dye (bowls should be reserved for dye use only), vinegar and paper towels and your dyes. Most of these are already in our homes.

There are lots of great silk dyes on the market at different price ranges, so it is really a matter of personal taste and what type of results you are looking for. My personal favorite is Jacquard Acid dyes. Acid dyes produce the most vibrant colors with silk. Jacquard does not sell directly to the public, but they have a store locater on their website to help you find where to get their products: http://www.jacquardproducts.com/
Rit dye (found at most Drug, Discount and Craft stores) also works nicely. Another great silk dye for small quantity dying is Colorhue, sold by Things Japanese. Colorhue is nice and convenient because there is not heat required, they are a type of fiber reactive dye that sets instantly.

Dyes can get expensive, so for an inexpensive method that works great, try good old Kool Aid. It is also an acid dye and believe it or not works great, especially for small quantity dying. Below are a couple of links for great sites with instructions on how to dye using Kool Aid:

http://www.mothering.com/discussions/showthread.php?t=74201

http://www.pburch.net/dyeing/FAQ/drinkmix.shtml